30 DAY REFUND POLICY
We want to give our clients complete satisfaction and peace of mind when shopping on-line with us. You can return your jewellery, if you are not satisfied, within 30 days of receiving your order.
Buy with confidence when shopping with Jewel Of The Nile Jewellers. Find out why we are trusted by customers Australia-wide. Please check our online Facebook reviews, to see what customers are saying about us.
TERMS AND CONDITIONS
The 30 Day Refund Policy applies to Online orders only.
It is the customers’ responsibility to pay for shipping of returns. However, Jewel Of The Nile Jewellers will pay for shipping of any exchanged, or replacement item.
The 30 Day Refund Policy does NOT include items specially ordered, altered, engraved or customised.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, valuation certificates, and shipped back to us within 30 days of your receipt. This includes completing and returning the Jewel Of The Nile Jewellers “Returns Form” and return reasons, with the item.
Please allow approximately 2 weeks for your refund to be processed, which will be paid back to the same account, which made the purchase.
If you have any further questions, please ring, email, or visit us, and we will be happy to assist.
When returning your items to Jewel Of The Nile Jewellers, please use AusPost’s Registered Post or an equivalent traceable courier and follow these instructions:
Send the package to:
Jewel Of The Nile Jewellers
PO BOX 82
Tyabb Victoria 3913 AUSTRALIA
*Avoid writing the word “jewellery” anywhere on the package. You should use the term “Fashion accessory” for any goods declaration.
- Take a photo of the parcel and note the tracking number.
- Please email or phone us of your intentions to return the item.
- Once the parcel is received, our staff will get in contact with you regarding processing the return/refund/exchange.
- Unauthorised returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at the discretion of Jewel Of The Nile Jewellers.