Jewel Of The Nile Jewellers business days are Thursday to Sunday from 10:00 am – 5:00 pm. All jewellery making, shop sales, enquiries, and processing of website orders and shipping is completed on these days.

Although all reasonable care is taken to ensure that photographs appearing on this website reflect as accurately as possible the actual size of goods, due to the inherent difficulties with photographing items of jewellery, some goods may appear larger or smaller than their actual size when represented on this website.

Refer to : Payment, Shipping and Returns

All orders are subject to the availability of items.

Once we have confirmed acceptance of your order, we will endeavour to dispatch your order within 3 Business Days unless a different timeframe is specified in relation to a particular item. If we are unable to dispatch your order within this time frame, we will endeavour to contact you and advise you of the expected dispatch date.

If an item is out-of-stock, and needs to be made, and also requires diamonds or other gemstones to be sourced, we will advise you of the likely manufacture and delivery timeframe. If the timeframe is not suitable for you, or your wedding plans, we will cancel the order and refund any amounts paid in full.

Where any item is listed on this website with an incorrect price or with incorrect information, we reserve the right to reject or cancel your order (regardless of whether you have made payment for that order). You acknowledge and agree that we have no obligation to sell any item either online or in-store where that item is listed with an incorrect price or with incorrect information. Where you have already made payment for an order that is subsequently rejected or cancelled by us, we will refund the full amount paid by you in relation to that order.

You may cancel your order any time prior to the time that we send our confirmation of acceptance for that order. Once we have sent our confirmation of acceptance for your order, you may not cancel the order.

If you submit an order to purchase goods from us by completing the order form and submitting the order confirmation on this website, you must provide all the correct required information (including your name and physical address) or we may not be able to process your order.

All goods purchased from this website come with guarantees under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.

The goods will not be of acceptable quality if such goods:

(a) are not fit for all the purposes for which goods of that kind are commonly supplied;

(b) are not acceptable in appearance and finish;

(c) have defects;

(d) are unsafe; or

(e) are not durable.

To the fullest extent permitted by law, Jewel Of The Nile Jewellers reserves the sole right to judge whether or not a returned item of jewellery has been subject to ordinary wear and tear, misuse, abuse, alteration, substitution, or improper repair, and hence void, or reduce, any entitlements to refund or replacement.

The price payable is the price quoted on this website for the relevant goods at the time your order is submitted. All prices quoted are inclusive of the 10% Australian GST tax. We provide free shipping both within Australia and to international customers. We may from time to time offer discounts and promotions in respect of our goods and services. The provision of any such offers may be removed from this website at any time at our complete discretion. We may vary any prices on this website at any time without notice to you.

We may provide you with an account login (including a username and password) to verify your identity when you use this website. You must ensure that your account details are complete and accurate when submitted to us, that the information that you have given is true and correct, and you must keep your account details up-to-date. You agree to not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity. You agree that you are solely responsible for any use of the website by any person using your username and password (including any purchases made via the website). You agree to notify us immediately of any unauthorised use of your account or any other breach of security.

The materials displayed on this website are protected by copyright and other laws in Australia, and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other Intellectual Property Rights that may subsist in materials available through or on this website (including text, graphics, illustrations, artwork, photographs, video, music, logos, icons, sound recordings, source code, computer programs, and software) belong to Jewel Of The Nile Jewellers.

We are not liable for any failure to comply with terms and conditions, where circumstances are beyond our reasonable control. (Ie Government legislation, courier or customs delays.)

Our terms and conditions are governed by the laws in force in Victoria, Australia, and any disputes to resolve issues will be heard by Victorian courts.