When purchasing in-store payment methods include:

• Over the counter with cash, EFTPOS, Visa, Mastercard, or Bank transfer.

• Over the phone with Visa, Mastercard, or Bank transfer.

• LAY-BY is available for items over $500. A 10% holding deposit is required as the initial payment for items in stock. If the item is not in stock, and needs to be specially made, then a 20% initial payment is required. The customer should make monthly payments towards the balance. The balance must be paid in full within 12 months. On payment of the full amount, the item will be dispatched. If the customer is unable to make full payments within the 12 months, or the customer requests cancellation of the purchase, then Jewel Of The Nile Jewellers will deduct 10% of the cost price of the item, and refund the balance of money paid, to the customer.

• Full payment is required at checkout with either Visa, Mastercard, or Bank transfer.

• LAY-BY is available for items over $500. A 10% holding deposit is required as the initial payment for items in stock. If the item is not in stock, and needs to be specially made, then a 20% initial payment is required. The customer should make monthly payments towards the balance. The balance must be paid in full within 12 months. On payment of the full amount, the item will be dispatched. If the customer is unable to make full payments within the 12 months, or the customer requests cancellation of the purchase, then Jewel Of The Nile Jewellers will deduct 10% of the cost price of the item, and refund the balance of money paid, to the customer.

• Full payment is required at checkout with either Visa, Mastercard, or Bank transfer.

• Orders are processed directly in AUD. Foreign currency conversion fees may be applied by your bank. To preview an estimated conversion to your currency, you can use our currency selector before checkout. Shipping costs will also be applied during the checkout process if applicable.

• LAY-BY is available for items over $500. A 10% holding deposit is required as the initial payment for items in stock. If the item is not in stock, and needs to be specially made, then a 20% initial payment is required. The customer should make monthly payments towards the balance. The balance must be paid in full within 12 months. On payment of the full amount, the item will be dispatched. If the customer is unable to make full payments within the 12 months, or the customer requests cancellation of the purchase, then Jewel Of The Nile Jewellers will deduct 10% of the cost price of the item, and refund the balance of money paid, to the customer.

• Once we have confirmed our acceptance of your order, we will endeavour to dispatch your order within 3 Business Days unless a different timeframe is specified in relation to a particular item. If we are unable to dispatch your order within this time frame, we will endeavour to contact you and advise you of the expected dispatch date.

• You may specify delivery instructions for your order (for example, you may authorise the courier to leave the goods in a specified location if you will not be at the delivery address). We will not be responsible or liable for anything that happens to any order that is delivered in accordance with your delivery instructions.

• Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

• We provide free shipping for items to be delivered within Australia, and use Australia Post secure courier shipping, which includes full insurance cover in case of loss, and signature upon delivery. 

• Australia Post deliveries are 8.30am-5pm Monday to Friday, so if you have any special instructions please let us know.

• For items already in stock, orders will be dispatched within 3 business days. Out-of-stock items, which need to be made, will generally take 4-5 weeks to be dispatched.

• If you have an urgent timeframe to work with please let us know and we will do our best to accommodate you.

• We provide free shipping for items, and ship internationally using industry-leader, Australia Post to North America:, Europe, & Asia. This includes US, Canada, UK, Austria, Belgium, Denmark, France, Germany, Iceland, Italy, Ireland, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden Switzerland, New Zealand, Hong Kong, Japan, Singapore and South Korea.

• We use Australia Post’s secure worldwide shipping for international deliveries, which includes full insurance cover in case of loss, and signature upon delivery is required. 

• You will receive a tracking number to monitor the progress of your delivery from our door to yours for complete peace of mind.

Please be advised that customs and import taxes may apply to your country. If so, the carrier or customs office will contact you directly for additional charges.

Refunds and exchanges are not offered on in-store purchases. (Except for quality issues. Refer to our Terms & Conditions page)

• We offer a 30-Day Money Back Guarantee & Exchange Policy for any items purchased online that have not been specially ordered, altered, engraved or customised.

• It is the customers’ responsibility to pay for shipping of returns, however Jewel Of The Nile Jewellers will pay for shipping of any exchanged item.

• Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, valuation certificates, and shipped back to us within 30 days of your receipt. This includes completing and returning the Jewel Of The Nile Jewellers “Returns Form” and return reasons, with the item. Please email us with details, when shipping the retrurn item, so we can look out for your parcel. 

• Items being returned to Jewel Of The Nile Jewellers for exchange or refund must be sent via registered mail.

• Please allow approximately two weeks for your refund to be processed.